Last Updated: October 23, 2026
At Forestaro, we want you to feel confident when shopping for women’s boots on our website.
If you are not completely satisfied with your purchase, we encourage you to review the following Refund and Returns Policy. This policy explains how to request a return, which conditions apply, and how refunds are handled.
If you have any questions, our customer service team is available at customerservice@forestaro.com.
1. Return Window
Subject to applicable law, we offer a 30-day return window beginning on the date your order is delivered.
To request a return, please contact us within 30 days of delivery.
Returns requested after this period may not be accepted unless otherwise required by applicable law or approved by our customer service team.
Certain legal rights, including mandatory consumer rights, remain unaffected by this policy.
2. Return Eligibility
To be eligible for a return, your item should meet the following conditions:
- The item must be unworn and unused.
- The item must be in its original condition.
- The item should be returned with its original packaging, where reasonably possible.
- Any included accessories, labels, or other components should be included.
- You must provide your order number or other reasonable proof of purchase.
Because our store specializes in women’s boots, we recommend trying on footwear indoors on a clean surface to check the fit before wearing it outside.
Boots showing signs of outdoor wear, damage caused by improper use, or alterations made after delivery may not qualify for a return for reasons unrelated to a product defect or other rights protected by applicable law.
If you are unsure whether your item qualifies, please contact us before sending it back.
3. How to Request a Return
To start a return, please follow these steps:
Step 1: Contact Our Customer Service Team
Email customerservice@forestaro.com with the subject line “Return Request.”
Step 2: Provide Your Order Information
Please include:
- Your full name
- Your order number
- The email address used to place the order
- The item you wish to return
- The reason for your return
If the item arrived damaged, defective, or different from what you ordered, please include clear photographs where possible.
Step 3: Wait for Return Instructions
Our customer service team will review your request and provide instructions regarding the return process.
Please do not send items to an address before receiving return instructions from us.
Step 4: Ship the Approved Return
Once your return has been approved, package the item securely and follow the instructions provided by our customer service team.
We recommend keeping your shipping receipt and tracking information until the return has been completed.
4. Return Shipping Costs
Unless otherwise required by applicable law or agreed to by Forestaro in writing, customers are responsible for return shipping costs when returning an item for personal reasons, including:
- Choosing the wrong size
- Changing your mind
- Deciding that the style is not suitable
- Ordering an item that no longer meets your preferences
Original shipping charges, if any, may not be refundable for voluntary returns, except where required by applicable law.
If you receive an incorrect, damaged, or defective item, please contact us before returning it. After reviewing the circumstances, we will explain the available resolution and any applicable return shipping arrangements.
We do not recommend sending returns without tracking when tracking is available, as this may make it more difficult to confirm delivery.
5. Damaged, Defective, or Incorrect Items
We want you to receive the items you ordered in the expected condition.
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at customerservice@forestaro.com.
To help us investigate, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, where applicable
After reviewing your request, we may offer an appropriate solution, which may include a replacement, repair where applicable, refund, or another remedy required by law.
We will assess each case individually and communicate the next steps to you.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.
6. Exchanges
If you would like a different size, color, or style, please contact our customer service team at customerservice@forestaro.com.
Exchanges are subject to product availability and approval.
Depending on the circumstances, we may ask you to return the original item and place a new order for the replacement item.
If an exchange cannot be arranged, our team will explain the available alternatives.
Where an item is defective, incorrect, or otherwise covered by mandatory consumer protection rights, your legal remedies will not be restricted by this exchange procedure.
7. Non-Returnable Items and Exceptions
Subject to applicable law, certain items or circumstances may not qualify for a voluntary return.
Examples may include:
- Items that have been worn outdoors or used beyond what is reasonably necessary to inspect them
- Items damaged through misuse or accidental damage after delivery
- Items altered or repaired without authorization, where the alteration is unrelated to a product defect
- Items returned without the required order information, where the purchase cannot reasonably be verified
This list is not intended to exclude returns or remedies that are required by applicable law.
If you receive a defective or incorrect item, please contact us so we can review the situation.
8. Refund Eligibility
Refunds may be available for approved returns in accordance with this policy and applicable law.
Before a refund is approved, we may need to confirm that the returned item meets the applicable return conditions.
If your return does not meet the voluntary return requirements, we will explain the reason for our decision. This does not affect any rights or remedies you may have under applicable law.
9. Refund Processing
Once we receive and inspect an approved return, we will notify you of the outcome.
If the refund is approved, we will initiate the refund to your original payment method unless another method is agreed upon or required by law.
Refund processing generally involves the following steps:
- We receive the returned item, where a physical return is required.
- We review the returned item and the return request.
- We notify you whether the refund has been approved.
- We submit the approved refund through the applicable payment channel.
After we initiate a refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment service provider.
If you have not received an approved refund within 10 business days after we confirm that it has been processed, please contact us.
We will help you check the status of the transaction.
Any legally required refund deadlines take precedence over the general processing guidance above.
10. Partial Refunds
In certain circumstances, a partial refund may be appropriate where permitted by applicable law and agreed to by the customer.
For example, a partial refund may be considered when a customer wishes to keep an item despite a minor issue and both parties agree on an appropriate resolution.
We will communicate any proposed partial refund and obtain your agreement where required before proceeding.
We will not use this section to reduce refunds or other remedies that are legally owed to you.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at customerservice@forestaro.com.
We will make reasonable efforts to determine whether the order can be canceled before it is processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible through our normal order processing system. In that case, you may be able to request a return after delivery, subject to this policy and applicable law.
Nothing in this section limits any statutory cancellation or withdrawal rights that apply to your purchase.
12. Late or Missing Refunds
If you have not received your refund after we have confirmed that it was processed, please take the following steps:
- Check your bank account or payment account.
- Contact your card issuer or payment service provider, as processing times may vary.
- If you have completed these steps and still cannot locate the refund, email customerservice@forestaro.com.
Please include your order number and any relevant refund confirmation details so that we can investigate.
13. International Returns
If your order was delivered internationally, return shipping arrangements and processing times may differ depending on your location and the applicable carrier.
Before sending an international return, please contact customerservice@forestaro.com for instructions.
Any customs requirements, shipping charges, or other return-related costs will be explained where applicable.
The allocation of return costs and any applicable import duties or taxes will be determined in accordance with this policy and applicable law.
14. Consumer Rights
This Refund and Returns Policy is intended to explain our standard return and refund procedures.
It does not exclude, restrict, or replace any mandatory rights you may have under applicable consumer protection laws.
Depending on your location and the circumstances of your purchase, you may have additional rights regarding returns, cancellation, defective goods, refunds, or other remedies.
Where applicable law provides greater protection than this policy, the law will prevail.
15. Contact Us
If you have any questions about returns, exchanges, refunds, or order cancellations, please contact our customer service team.
Brand: Forestaro
Email: customerservice@forestaro.com
Please include your order number in your message whenever possible so that we can assist you more efficiently.
Thank you for shopping with Forestaro. We appreciate your business and the opportunity to assist you.