Last Updated: October 23, 2026
1. Introduction
Welcome to Forestaro.
At Forestaro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our women’s boots collection, place an order, or contact our customer service team.
Throughout this policy, the terms “Forestaro,” “we,” “our,” and “us” refer to the operator of this website.
This Privacy Policy applies to information collected through our website and related customer service communications.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will seek your consent as required.
If you have any questions about this policy or how we handle your personal information, please contact us at:
Email: customerservice@forestaro.com
2. Information We Collect
We may collect different types of information depending on how you interact with our website.
2.1 Personal Information You Provide
When you place an order, create an account, contact us, or otherwise interact with our website, you may provide information such as:
- Name
- Email address
- Billing address
- Shipping address
- Telephone number, if provided
- Order details and purchase history
- Information you include in customer service inquiries
- Account information, if you create an account
- Other information you voluntarily provide to us
We use this information primarily to process orders, communicate with customers, provide support, and operate our online store.
2.2 Payment Information
When you make a purchase, your payment may be processed by third-party payment providers.
Depending on the payment method you choose, these providers may collect and process payment information such as card details, billing information, and transaction identifiers.
We receive information necessary to confirm and manage your transaction, such as payment status and transaction references.
We do not intend to collect or store complete payment card details directly on our website when payment processing is handled by an external payment provider.
Your payment information is subject to the applicable payment provider’s privacy policy and security practices.
2.3 Information Collected Automatically
When you visit our website, certain information may be collected automatically, depending on your browser, device, website configuration, and enabled services.
This information may include:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited
- Referring website or source
- Date and time of access
- Website interactions and browsing activity
- Diagnostic and technical information
We may use this information to maintain website functionality, improve performance, understand visitor behavior, and protect our website against fraudulent or unauthorized activity.
2.4 Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.
These technologies may be used to:
- Remember products added to your shopping cart
- Maintain shopping sessions
- Support account login and checkout functionality
- Remember certain website preferences
- Understand website traffic and performance, where analytics tools are enabled
- Support advertising and marketing activities, where applicable
Some cookies are necessary for our website to function properly. Other cookies, such as certain analytics or advertising cookies, may require your consent depending on applicable law.
You can manage cookies through your browser settings and, where available, our cookie preference tool.
Disabling certain cookies may affect the functionality of shopping carts, account features, checkout, or other parts of our website.
3. How We Use Your Information
We may use your personal information for the following purposes:
3.1 Order Processing and Fulfillment
We use your information to:
- Process and confirm purchases
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide tracking information where available
- Process returns, exchanges, and refunds
- Maintain transaction and order records
3.2 Customer Service
We use your information to respond to questions, resolve order issues, provide assistance, and communicate with you about your purchases.
3.3 Website Operation and Improvement
We may use technical and usage information to maintain website functionality, improve navigation, identify errors, and enhance the overall shopping experience.
3.4 Security and Fraud Prevention
We may process relevant information to help detect suspicious transactions, prevent fraud, protect our website, and enforce our policies.
3.5 Marketing Communications
If you subscribe to our marketing communications or otherwise provide valid consent where required, we may use your email address to send promotional messages, product updates, or other marketing information.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, shipping updates, and responses to customer service requests.
3.6 Legal and Regulatory Compliance
We may use or retain information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, or protect our legal rights.
4. How We Share Your Information
We do not disclose personal information indiscriminately. However, we may share relevant information with third parties when necessary to operate our business and provide our services.
These parties may include:
4.1 Payment Service Providers
Payment providers process transactions and help us verify payment status, prevent fraud, and manage refunds.
The providers used on our website may depend on the payment methods available at checkout.
4.2 Shipping and Fulfillment Providers
We may share your name, shipping address, telephone number where needed, and order information with shipping carriers, fulfillment partners, or logistics providers so they can deliver your purchases.
4.3 Website Hosting and Technical Service Providers
We may rely on hosting companies, website maintenance providers, security services, and other technical partners to operate and protect our website.
These providers may process certain information on our behalf as necessary to perform their services.
4.4 Analytics and Advertising Providers
If we use analytics, advertising, or marketing tools, certain information about website visits or interactions may be shared with those providers.
Such information may include device identifiers, cookie identifiers, IP addresses, or browsing events, depending on the services enabled.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies.
4.5 Legal Requirements and Business Protection
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful legal processes, protect our rights, investigate suspected fraud, or protect the safety of our customers and others.
4.6 Business Transfers
If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
We do not share personal information with third parties for their independent marketing purposes unless permitted by applicable law and, where required, with your consent.
5. International Data Transfers
Depending on the location of our website hosting provider, payment providers, shipping partners, or other service providers, your personal information may be processed or stored in countries other than your country of residence.
Those countries may have different data protection laws.
Where applicable law requires specific safeguards for international transfers, we will take appropriate steps to protect your information.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on the type of information and the reason it was collected.
For example:
- Order and transaction records may be retained for accounting, tax, legal, and business recordkeeping purposes.
- Customer service communications may be retained for as long as necessary to address inquiries and maintain relevant records.
- Account information may be retained while your account remains active, subject to applicable requirements.
- Marketing information may be retained until you unsubscribe or the information is no longer needed.
- Technical logs may be retained for a limited period for security, troubleshooting, and operational purposes.
When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.
7. Your Privacy Rights
Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain personal information
- Requesting a copy of certain information in a portable format
- Objecting to or requesting restrictions on certain processing activities
- Withdrawing consent where processing is based on consent
- Opting out of certain marketing communications
- Exercising applicable rights regarding targeted advertising or the sale or sharing of personal information
These rights are subject to applicable legal requirements and exceptions.
To submit a privacy request, contact us at:
Email: customerservice@forestaro.com
Please provide sufficient information for us to understand and verify your request. We may need to verify your identity before processing certain requests.
We will respond within the time required by applicable law.
You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
8. Children’s Privacy
Our website is intended for a general shopping audience and is not directed toward children who are below the age at which they can independently provide valid consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.
9. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
You can help protect your information by using strong account passwords, keeping your login credentials confidential, and avoiding the transmission of sensitive payment details through unsecured communications.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently and may have their own privacy policies and practices.
We are not responsible for the privacy, security, or content of third-party websites that we do not control. We encourage you to review their privacy policies before providing personal information.
11. Marketing Preferences
If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link in the email, where available.
You may also contact us at customerservice@forestaro.com to request that we stop sending marketing communications.
Please note that opting out of promotional emails does not prevent us from sending messages necessary to fulfill orders, provide customer service, or meet legal obligations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.
Brand: Forestaro
Email: customerservice@forestaro.com
We will review your inquiry and respond as appropriate under applicable law.