1. Introduction
Welcome to Forestaro.
We understand that receiving your order safely and on time is an important part of your shopping experience. This Shipping Policy explains how we process orders, arrange delivery, and communicate shipping information for purchases made through our website.
By placing an order with Forestaro, you acknowledge that you have reviewed this policy.
If you have any questions about shipping or delivery, please contact us at customerservice@forestaro.com.
2. Order Processing
After you place an order, we will begin processing it once the order details and payment have been confirmed.
Order processing may include payment verification, inventory confirmation, packaging, and preparation for shipment.
Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.
Please note that order processing time is separate from shipping and delivery time.
If additional information is required to process your order, we may contact you using the email address provided at checkout.
3. Shipping Destinations
Forestaro may offer shipping to selected destinations, depending on the delivery options available at checkout.
Available shipping destinations, methods, and applicable charges will be displayed during the checkout process where supported.
Before completing your purchase, please confirm that your shipping address is accurate and that delivery is available to your location.
If you are unsure whether we can deliver to your country or region, please contact us at customerservice@forestaro.com before placing your order.
4. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The final shipping cost may depend on factors such as your delivery address, selected shipping method, order details, and any applicable shipping promotions.
Any free-shipping offers will be subject to the terms stated in the relevant promotion.
Unless otherwise specified, shipping charges and other applicable fees will be shown before you submit your order.
5. Estimated Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, carrier operations, customs procedures, and other factors outside our control.
Where available, estimated delivery information will be displayed on the relevant product page, shipping information page, or checkout page.
Please note that delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delays may occur because of severe weather, public holidays, customs inspections, carrier disruptions, incorrect address information, or other unforeseen circumstances.
If you have concerns about your delivery, please contact our customer service team.
6. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation email containing your purchase details.
Where tracking is available, tracking information may be provided after your order has been dispatched.
Please allow time for the shipping carrier to update its tracking system after the shipment information becomes available.
If you have not received a shipping confirmation or tracking information within the timeframe communicated for your order, please contact us at customerservice@forestaro.com.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your name, street address, apartment or unit number, city, postal code, country, and contact details before submitting your purchase.
If you need to correct your shipping address, contact us as soon as possible.
We will make reasonable efforts to accommodate address changes before an order is processed or dispatched. However, changes may not be possible once a shipment has entered the carrier’s delivery network.
If an order cannot be delivered because the shipping information provided was incomplete or incorrect, additional shipping arrangements or charges may apply where permitted by law.
This section does not limit any rights you may have under applicable consumer protection laws.
8. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country’s laws and import requirements.
Where applicable, responsibility for these charges and the method of collection will depend on the shipping terms presented at checkout and applicable law.
Please review any relevant information available for your destination before placing an order.
If you have questions about potential import charges, contact us before purchasing.
9. Delayed or Missing Packages
Although we work to support a smooth delivery process, shipping delays may occasionally occur.
If your order has not arrived within the estimated delivery period, we recommend checking the tracking information first, where available.
If the tracking information does not resolve your concern, please contact customerservice@forestaro.com and include your order number.
We will review the available shipping information and advise you on the next steps.
If a package is confirmed lost or delivery issues arise, we will assess the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.
10. Delivered but Not Received
If the carrier’s tracking system indicates that your package has been delivered but you have not received it, please consider checking:
- Your mailbox, porch, or designated delivery area
- With other household members or building reception staff
- With neighbors, where appropriate
- Any delivery notification or photograph supplied by the carrier
You may also contact the carrier to request further delivery information.
If you still cannot locate your package, contact us at customerservice@forestaro.com.
We will review the available information and determine what assistance may be appropriate.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order is processed or dispatched.
Once an order has been shipped, it may no longer be possible to change the delivery address or cancel the shipment through our normal processing procedures.
Any cancellation, withdrawal, or refund rights required by applicable law remain unaffected.
12. Contact Us
If you have questions about shipping, tracking, delivery estimates, or an existing order, please contact us.
Brand: Forestaro
Email: customerservice@forestaro.com
Please include your order number whenever possible so that we can assist you more efficiently.
Thank you for shopping with Forestaro.