1. Introduction
Welcome to Forestaro.
This Payment Policy explains how payments are handled when you purchase women’s boots or other products through our website.
We aim to provide a clear and convenient checkout experience by displaying applicable prices, charges, and available payment methods before you complete your order.
If you have questions about a payment or transaction, please contact us at customerservice@forestaro.com.
2. Accepted Payment Methods
The payment methods available for your purchase will be displayed during checkout.
Available options may depend on your location, the payment services enabled on our website, and the requirements of the relevant payment provider.
Please review the available options before completing your order.
We do not guarantee that every payment method will be available for every transaction or destination.
3. Currency and Prices
Product prices will be displayed on our website using the currency configured for your shopping experience.
The currency and final amount payable should be reviewed at checkout before you submit your order.
Depending on your location and the payment method selected, your bank or payment provider may apply currency conversion, foreign transaction fees, or other charges.
Such charges are determined by the relevant bank or payment provider and may not be included in the amount displayed by Forestaro.
If you have questions about currency conversion or potential additional fees, please check with your payment provider before completing your purchase.
4. Payment Authorization
When you place an order, your payment may be subject to authorization, verification, and processing by the selected payment provider.
Your order may not be ready for fulfillment until the required payment confirmation has been received.
If a payment is declined, fails, or cannot be verified, you may need to try another available payment method or contact your bank or payment provider.
Please ensure that the billing details you provide are accurate and consistent with the requirements of your selected payment method.
5. Payment Security
We take reasonable measures to support the security of transactions made through our website.
Where third-party payment providers are used, payment information may be collected and processed through their systems.
The handling of payment data by those providers is subject to their applicable security measures, terms, and privacy policies.
Customers should avoid sending complete payment card numbers, security codes, passwords, or other sensitive financial information through ordinary email.
If you receive a suspicious message claiming to relate to a Forestaro payment, please verify its authenticity before providing information or making an additional payment.
6. Order Confirmation
After your order is submitted, you may receive an order confirmation email containing information about your purchase.
The confirmation may include your order number, purchased products, billing information, shipping information, and order total.
Please review the information carefully.
If you notice an error in your order details or believe that a payment has been processed incorrectly, contact customerservice@forestaro.com as soon as possible.
An order confirmation email should not be treated as proof of successful payment if the payment provider has not confirmed the transaction.
7. Duplicate or Incorrect Payments
If you believe that you have been charged more than once for the same order or that an incorrect amount has been charged, please contact us.
Include the following information where available:
- Your order number
- The email address associated with the order
- The date of the transaction
- The amount charged
- A description of the issue
For your security, do not email your full payment card number or security code.
We will review the available transaction information and work with the relevant payment provider where necessary.
If an incorrect or duplicate payment is confirmed, we will arrange an appropriate correction or refund in accordance with applicable law and the relevant payment provider’s procedures.
8. Refunds and Payment Reversals
Approved refunds will generally be returned to the original payment method unless another method is agreed upon or required by applicable law.
The time required for a refund to appear in your account may vary depending on the payment provider, bank, card issuer, and transaction type.
For information about return eligibility, refund approval, and return procedures, please review our Refund and Returns Policy.
If you believe a refund has not been received, contact us at customerservice@forestaro.com with your order number and available refund information.
9. Taxes and Additional Charges
Applicable taxes and other charges will be displayed during checkout where required and supported by our website configuration.
For international purchases, your order may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Responsibility for these charges will depend on the applicable shipping terms, checkout disclosures, and local law.
Please review the information presented before completing your purchase.
10. Suspicious Transactions
We may use appropriate payment verification and fraud prevention measures to protect customers and our business.
If a transaction requires additional verification, we may contact you using the information associated with your order.
Where permitted by applicable law, an order may be delayed or canceled if a payment cannot be verified or there are reasonable grounds to suspect fraud or unauthorized activity.
If an order is canceled after payment has been collected, any required refund will be handled in accordance with applicable law and the relevant payment provider’s procedures.
11. Contact Us
If you have questions about payment methods, transaction status, charges, or refunds, please contact our customer service team.
Brand: Forestaro
Email: customerservice@forestaro.com
Please include your order number whenever possible, and never send complete payment card details or security codes by email.
Thank you for shopping with Forestaro.