1. Return Window

Subject to applicable law, we offer a 30-day return window beginning on the date your order is delivered.

To request a return, please contact us within 30 days of delivery.

Returns requested after this period may not be accepted unless otherwise required by applicable law or approved by our customer service team.

Certain legal rights, including mandatory consumer rights, remain unaffected by this policy.

2. Return Eligibility

To be eligible for a return, your item should meet the following conditions:

  • The item must be unworn and unused.
  • The item must be in its original condition.
  • The item should be returned with its original packaging, where reasonably possible.
  • Any included accessories, labels, or other components should be included.
  • You must provide your order number or other reasonable proof of purchase.

Because our store specializes in women’s boots, we recommend trying on footwear indoors on a clean surface to check the fit before wearing it outside.

Boots showing signs of outdoor wear, damage caused by improper use, or alterations made after delivery may not qualify for a return for reasons unrelated to a product defect or other rights protected by applicable law.

If you are unsure whether your item qualifies, please contact us before sending it back.

3. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact Our Customer Service Team

Email customerservice@forestaro.com with the subject line “Return Request.”

Step 2: Provide Your Order Information

Please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • The item you wish to return
  • The reason for your return

If the item arrived damaged, defective, or different from what you ordered, please include clear photographs where possible.

Step 3: Wait for Return Instructions

Our customer service team will review your request and provide instructions regarding the return process.

Please do not send items to an address before receiving return instructions from us.

Step 4: Ship the Approved Return

Once your return has been approved, package the item securely and follow the instructions provided by our customer service team.

We recommend keeping your shipping receipt and tracking information until the return has been completed.